Privacy Policy

Privacy Policy

 

1. Collection of Personal Information

We may collect personal information when you:

  • Register or sign up for our services

  • Use our software solutions (Inventory, POS, B2B, B2C modules)

  • Contact our support or sales team

  • Participate in surveys, feedback, or promotional activities

Types of information we collect include:

  • Name, email address, business details

  • Contact number and billing information

  • Transaction and order history

  • User activity within our system

  • IP address and device/browser information (via cookies)

 

2. Use of Personal Information

We use your information to:

  • Provide and maintain AUSPOS services

  • Process transactions and manage accounts

  • Improve system performance and user experience

  • Provide technical and customer support

  • Communicate updates, offers, and service changes

  • Comply with legal obligations

 

3. Disclosure of Personal Information

We may disclose your personal information:

  • To our service providers (e.g., AWS, payment gateways like Stripe, PayPal, Braintree, freight integration partners)

  • To professional advisors (e.g., accountants, lawyers)

  • Where required by law, court orders, or government regulations

We do not sell or rent your personal information to third parties.

 

4. Data Security

We take your data security seriously and implement industry-standard measures to protect your personal and business information. These include:

  • Hosting on secure cloud infrastructure via Amazon Web Services (AWS) and Microsoft Azure

  • Encrypted data transmission using SSL/TLS

  • Role-based access controls and user authentication

  • Regular security patches, monitoring, and data backups

AUSPOS also integrates with third-party APIs and services such as:

  • Google Maps and Geo APIs for location services

  • Twilio Marketing APIs for communication services

  • Payment gateways including PayPal-Braintree, Stripe, and Australian bank APIs

These third-party APIs and services are connected directly to customer accounts and remain under the customer’s control. AUSPOS only facilitates integration and does not store or manage login credentials or financial data from these platforms.

 

5. Cookies and Tracking Technologies

Our website and applications use cookies and analytics tools (e.g., Google Analytics) to:

  • Enhance user experience

  • Monitor performance

  • Track and improve marketing effectiveness

You can control cookie preferences via your browser settings.

 

6. Access and Correction of Personal Information

You have the right to:

  • Access your personal information

  • Correct inaccuracies

  • Request deletion or anonymization (subject to legal obligations)

To do so, please contact us via email: [email protected]

 

7. Cross-Border Disclosure

Some of our service providers (e.g., cloud or analytics services) may operate internationally. We take reasonable steps to ensure that overseas recipients handle your personal data in accordance with Australian privacy law.

 

8. Third-Party Integrations

AUSPOS integrates with third-party services like MYOB, Xero, QuickBooks, and local freight APIs. While we ensure secure integrations, their respective privacy policies apply when using their platforms.

 

9. Marketing and Communications

We may send you product updates, newsletters, or promotional offers. You can opt out anytime by:

 

10. Complaints and Enquiries

If you believe your privacy has been breached, please contact our Privacy Officer at:

Email: [email protected]
Phone: 1300 384 002
Mail: AUSPOS Privacy Officer

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

Effective Date: 01-01-2024
Last Updated: 22-02-2025